Status and SLA
Service availability, maintenance windows, and service level objectives.
Status and SLA
Real-time status
Check operational status for APIs and panels at:
- Status page: status.elegovate.com (coming soon — link will be enabled when live)
- Notify panel: notify.elegovate.com
- Notify API:
https://api.notify.elegovate.com/api/v1/
If the status page is unavailable, verify connectivity with a GET to the OpenAPI schema:
curl -s -o /dev/null -w "%{http_code}" \
https://api.notify.elegovate.com/api/v1/schema/integrators/A 200 response means the API is reachable.
Covered components
| Service | Description |
|---|---|
| Notify API (v1) | Public send, OpenAPI schema, webhooks |
| Notify panel | Templates, projects, and messages UI |
| Documentation | docs.elegovate.com |
SLA targets (indicative)
Final values depend on your plan. For production integrators:
| Metric | Monthly target |
|---|---|
| Notify API availability | 99.5 % |
| API response time p95 | < 500 ms |
| Queue processing p95 | < 2 min |
Formal SLAs are defined in your service agreement. For enterprise terms, contact sales.
Maintenance
- Planned windows are announced at least 48 h ahead on the status page.
- Documentation deployments do not affect the production API.
Incidents
During outages:
- Check the status page.
- Implement retries with backoff in your integration.
- Use
Idempotency-Keyto avoid duplicate sends when connectivity returns. - Report prolonged incidents to support.